![]() If your problem persists, contact your IT admin or help desk, or restore your account. For details, see Set up Okta Verify on Android devices. The latest version of Okta Verify is installed on your device.Small differences between your device clock and the network clock can cause issues. The clock on your device must be in sync with the time maintained by your cellular provider’s network. The date and time on your device are set to automatic.Okta Verify notifications are turned on.In Okta Verify on your device, you have an account for your organization.This organization provides the app that you are trying to sign in to.I can't sign in to my account even if I approve the push notification sent to my device.The sign-in page tells me to check Okta Verify, but the app doesn't receive the push notification.If Okta Verify is your only security sign-in method and you can’t access your account, contact your help desk.Ĭan’t sign in with push notifications Issue.See Sign in to resources protected by Okta. If you lost your original device, sign in to your Okta End-User Dashboard with a different security method.See Restore Okta Verify on the same Android device. Sign in to your organization’s Okta End-User Dashboard and tap the arrow next to your username.Installing the app on the new device or reinstalling the app on your current device and adding the account back might not be enough. Your Okta Verify account might still be tied to your original app installation. I set up Okta Verify already but deleted the app from my device.How do I install Okta Verify on my new device? I have a new device, but I can’t add my existing Okta Verify account.Can’t add my existing account to a new or existing device Issue SolutionĮnsure that your network connection is stable. I set up Okta Verify, but at the end, the green checkmark didn’t appear, and I got an error on my device. ![]() Okta Verify keeps generating a code although I’m not looking for a code to sign in Account setup problem Issue Tap Enter Serial Number, enter the serial number, and then tap VERIFY SERIAL.Okta Verify features are available based on configurations made by your organization.Ĭan’t add my existing account to a new or existing deviceĬan’t sign in with Okta FastPass in Incognito mode You can also manually enter the serial number or IMEI to register your device. When the device is found, tap CONFIRM, and then tap REGISTER. Make sure you use the barcode found on the device, not on the packaging. Got a barcode? Tap Scan Barcode / QR Code to identify your device through the barcode/QR code of the serial number. Not all devices support Wi-Fi registration. Tap Scan Wi-Fi to search for your device through your connected Wi-Fi network, and then follow the on-screen instructions to register. ![]() Note: On iOS, tap the + at the top right-hand corner of the screen. Tap Register, and then select a registration method. Open Samsung Members, and then tap the Get Help tab. ![]() If you haven’t already, download the Samsung Members app. There are several ways to register a Samsung device on your Samsung phone. Luckily, registering is a cinch, and if your device is connected to your home’s Wi-Fi network, it’s even easier! Just by registering, you’ll unlock personalized content just for your device, live support from experts, and a community of fellow Samsung users. Register your devices to get the most out of the Samsung Members app.
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